Terms and conditions for Sellers
Terms and Conditions applicable to vendors using VOIICE .
These terms and conditions are the contract between you and VOIICE (“us”, “we”, etc). By joining VOIICE as a seller/ vendor or using Our Website, you agree to be bound by them.
About VOIICE Sellers
VOIICE Community allows members to sell and buy products and services within the community to raise funds and support for them as well as the VOIICE organization.
Being a VOIICE Seller makes you a social entrepreneur; meaning profit and social impact becomes your goal. You must think about how you can use your product to help impact many lives outside yourself. VOIICE will accept your product into our system if it is teachable, scalable, and can reach marginalized communities to support your production.
Any guidance we provide as part of our Services, such as pricing, shipping, listing, and sourcing is solely informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes, VOIICE will remain the regulator of the quality of goods and services posted on this site.
Definitions
“Content”
means the textual, visual or audio content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations. It includes content such as advertising material, and all other product or service related material Posted by you.
“Our Website”
means any website of VOIICE , and includes all web pages controlled by us.
“Post”
means place on or into Our Website any Content or material of any sort by any means.
“Product”
means any item offered for sale by you on Our Website, whether physical goods or downloads.
“Service”
means all of the services available from Our Website, whether free or charged.
Our contract
The relationship between us is solely that:
You need to be a certified member of the VOIICE Community to become a seller on our website.
In consideration of a fee charged by us, we provide for you an Internet marketplace as an arm’s length contractor.
We act as your agent in the interactions and collection of money paid by your buyer.
If you place a Product for sale on Our Website, you do so subject to these terms.
Although we are not a party to your contract with a buyer introduced to you via Our Website, we may remove your Products from offer if a customer or Our Website visitor has a valid complaint against you.
We may change this agreement in any way at any time. The version applicable to your contract is the version that was Posted on Our Website at the time that the contract was made.
Subject to this agreement and to the procedures set out on Our Website, you may enter a Product for sale through Our Website.
Your Product placement
You agree that you will:
Not place any Product for sale which is not of merchantable quality or which requires for its setup or use a level of technical expertise which is not fully explained to a customer before purchase.
not re-place any Product we remove from offer for sale.
Delivery
You must also set up your own Express and International Shipping rates when you sign up.
Deliveries of hard copy and physical Products are made from your premises/ warehouse, by post or by a carrier instructed by you subject to the contract between you and your customer.
Notification of order fulfillment will be automatically sent to the customer.
If the buyer got their item but it’s faulty, damaged, or doesn’t match the listing description, you will need to work with us to resolve their issue according to our policies.
Product returns
On our website, consumers have a legal right within 28 days to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don’t match the description(FRAUD), you, therefore, need to make room for that expense if it happens.
You acknowledge that we may automate some aspects of the returns process if no reply is received to a return request within 72 hours. You also acknowledge and agree that we may exercise our reasonable discretion to make a final decision on any returns where a buyer and seller cannot come to an agreement.
You agree that you will:
Try your best to reply us within 72 hours to any return claims or disputes, if no response is received within 72 hours, VOIICE will have to step in to find a solution;
When you have an obligation to return money to a customer for any reason, you will do so as provided by your returns & refunds policy.
Provide information to us in respect of any claim for non-delivery and any dispute as to payment, so as to enable us to identify the possibility of fraud.
The selling procedure
VOIICE is not responsible for the fulfillment of your contract to sell a Product.
You will receive a message by email at the time of each sale, providing full information about that sale.
You agree to tell us, through ask@voiicecommunity.org, if at any time your supply is exhausted.
In-person sales will be handled by the VOIICE Marketing team. At no moment should you act directly with our market without permission from VOIICE. Our agency is our agreement which should not be breached.
Our commission and payment to you
Joining VOIICE as a Seller and posting items for sale is free. We do retain a proportion of each sale, which at the moment is 10%, this amount will reduce dependent on the frequency of sales made on our website, you will be informed by email if any changes are made. Any fixed amount can also be deducted if price was inflated for sale on our end.
We sell your Products at the price you place on it, subject to these terms and also the requirements we set out on Our Website from time to time.
Our fees and commissions are payable on demand. You irrevocably authorize us to deduct them from the sums paid to us by your buyer.
We will send report of total sales made on your product by end of month.
It is possible that you will be paid after every 28 days(especially if affiliates are involved in sale) after checks have been done for fraud, affiliate payments, possible refunds etc.
Otherwise monies can be sent to you immediately or in a few days. Other members are also free to pick it up from monthly meetings if they want to evade transfer charges.
A buyer may from time to time use discount vouchers/ codes (of which you will be notified), this total may be discounted from the total payout figure to the seller.
An affiliate is entitled to atleast 10% if the sale is made through an affiliate. You are free to add a fixed amount at your own discretion.
Coupon discounts and affiliate commissions are not applicable on a single sale at the same time.
Even though, sellers are to expect 10% commissions on sales or less, there are times when it could be 20% on a particular sale where an affiliate is involved in the sale.
If you or we accept any cancellation and consequently refund money to a customer, we are not obliged to repay commission to you.
If in our discretion or investigation, we believe that your performance as a seller results in a significant number of charges back and / or buyer disputes or if we believe you are in breach of this agreement, we are free to hold back payments to you until we are satisfied that disputes have been settled and / or breach rectified.
Advertising your Product
If you market or promote your Product, the following conditions apply.
We may use the services of a specialist Internet marketing business associated with VOIICE .
Without prior consent of the other; neither we nor you will contract with any other person or company for specialist services. Here your obligation is limited to the extent of the price charged and due to us.
The price charged to you will include all payments we make to others.
We might post your products information including images and videos on our social media platforms.
Your Product warranties
You warrant that any Product you place on Our Website for sale:
is not: illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to any third party;
does not offend against the law of any country whose citizens might purchase it;
You warrant that you own the copyright of any Content you place on Our Website for sale, or that you have the permission of the copyright owner:
to enter or upload that Content;
to receive the net proceeds of such sales as arise.
How we handle your Content
If you post content to any public area of Our Website it becomes available in the public domain. We have no control over who sees it or what anyone does with it.
You now irrevocably authorize us to publish feedback, comments and ratings about your Products, services and activity through Our Website, even though it may be defamatory or critical. If you have a problem with feedback or you think it is not true, please contact us at ask@voiicecommunity.org
Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we cannot protect your rights.
You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been posted by you;
You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
Please notify us right away of any security breach or unauthorized use of your account.
Using Our Website
We invite you to Post Content to Our Website for [marketing your products and services and in other ways]. We have to regulate your use of Our Website to protect our business and our staff, to protect other users of Our Website and to comply with the law.
Your Posting: restricted content
In connection with the restrictions set out below, we may refuse a submission for a good or service posted.
Security of Our Website
You now agree that you will not, and will not allow any other person to:
To use your name or status as a VOIICE to perform an activity or share information on our website.
Link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;
Download any part of Our Website, without our express written consent;
Share with a third party if you have any login credentials to Our Website.
Copyright and other intellectual property rights
All content on Our Website, is the property of either us, our affiliates or suppliers of products for sale. It is all protected by international copyright laws.
You may not copy, modify, publish, transmit, create derivative works from, or in any way exploit any of the content, except as is expressly permitted in this agreement or with our written consent.
For the sake of good order you should note that copyright exists in compilations and graphic images, shapes and styles, as well as in raw text.
If you would like to use any of our logos or graphics, please send us an email to ask@voiicecommunity.org
Interruption to the Service
We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our Service for repairs, maintenance or other good reasons. We may do so without telling you first.
You acknowledge that our Service may also be interrupted for reasons beyond our control.
You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of interruption to our Service.
Trading on VOIICE and limitation of liability
While we try our best to maintain a safe trading environment, you accept that there are unfortunately sometimes risks when trading online and using Our Website, including dealing with fraudulent people.
You must ensure that you comply with your obligations and are aware of any laws relevant to you as a vendor.
You alone, and not VOIICE , are responsible for ensuring that your listing, selling and any other activities conducted on our site are lawful. You must ensure that you comply with all applicable laws in Ghana and other countries. You must also ensure that you strictly comply with this Contract and the policies which form part of the Contract.
We cannot guarantee continuous or secure access to Our Website, and the operation may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use Our Website or services.
Our Website and Services are provided “as is”. As to Our Website and Services, we make no representation or warranty of any kind, express or implied, including, without limitations, warranties:
as to fitness of Our Website and Service for a particular purpose;
as to availability and accessibility, without interruption, or without error;
any obligation, liability, or remedy in tort whether or not arising from our negligence.
You now expressly release us from any and all claims and liability known and unknown,
Indemnity
You will indemnify us (and our officers, directors, agents, subsidiaries, joint venturers and employees) against any claim or demand, including legal fees and costs, made against us by any third party due to or arising out of your breach of this Contract, or your infringement of any law or the rights of a third party in the course of using Our Website.
Miscellaneous matters
If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
If you are in breach of any term of this contract, we may:
terminate your account and refuse access to Our Website;
remove or edit Content, or cancel any order at our discretion.
Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
You agree that all our electronic communications satisfy any legal requirement that such communications be in writing.
In the event of a dispute between us, then, if we so ask, you undertake to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
So far as the law permits, and unless otherwise stated, this agreement does not give any right to any third party.
We shall not be liable for any failure or delay in our performance of this agreement which is caused by circumstances beyond our reasonable control.
In the event of any conflict between any term of this agreement and the provisions of the constitution of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
